Frequently Asked Questions

• How To Contact IT Services
• Helpdesk Locations
• Request Access To Network Resources
• About the CVMBS Network Drives
• Self-Help for Personal Computers
• Protect Your Computer From Viruses, Spyware, and Malware
• Chimera Questions
• CSU Email Help
• CVMBS Policies
• CSU Policies
• Apple Mac Computer Support
• Software Distribution and Patching Policy
• Print Quota Policy
• Installing Network Printers
• Reporting a Stolen Laptop or Desktop

• How Do I Request Help From IT Services For After Hours Emergencies?
• How Do I Request Help From IT Services During Working Hours?
• What Is the IT Services Mailing Address and Fax Number?

• Main Campus, Lake & Center Parking Gargage, first floor
• Veterinary Medical Center, Veterinary Teaching Hospital, Room A222
• Foothills Campus, IDA Building, Room 112. The tech is available Tuesdays and Thursdays.

• How Do I Request Access To CVMBS Network Resources?
• How Do I Request Access For 3rd Party Associates?

• What Are the CVMBS Network Drives?
• What Should Web Authors See On The W:\ Drive?
• How Do I Map the Network Drives If They Aren't There?
• How Do I Manually Mount the CVMBS Network Drives?

• How Do I Update the Symantec Antivirus program on my computer?
• Avoiding Computer Viruses, Trojans, and Malware.

• How Do I Change My Printer In Chimera?

• Exchange Email Help From ACNS
• ACNSMail FAQ
• LDAP Directory Information

• Computer Support Policies
• Computer Purchasing Policy
• IT Services Web Services Policies
• Network Use Policy
• Student Tech Fee Policy for Use of Facilities & Equipment
• Software Distribution and Patching Policy
• Workstation Protection Policy

• Technology-Related Standards, Guidelines, & Policies
• Information Technology Executive Committee

As of January 1, 2012, IT Services now provides limited support for Apple Mac computers. Please click on the link below to get additional information about the new Mac support policy.

• Connecting to the CSU Wireless Network from on campus only – This link will take you to a page of instructions that will enable you to connect to the CSU Wireless network from on Campus only
  http://www.acns.colostate.edu/?page=WirelessOSX
• Connecting to the CSU Wireless Network or to the CSU Network from off Campus – Use the following link to download and install the Cisco VPN client for Mac or for instructions on using Snow Leopard’s built in VPN client
  http://www.acns.colostate.edu/?page=vpn_download
• How to manually mount the CVMBS Network Drives (such as the T and U drive) on a Mac
  Connect_to_Servers.pdf
• Self-Help for iPads includes how to activate your iPad, configure VPN, Wireless Access at CSU and Outlook Exchange, and how to Install/configure RDP

• Software Distribution and Patching Policy
• Mandatory Software Distribution Processes
  • Windows XP
  • Windows 7/Vista
  • These computers cannot be automatically restarted
• Voluntary Advertised Software Distribution Processes
  • Process to install new programs and patches from the advertisement popup
  • Process to install new programs and patches at a later time/day – XP
  • Process to install new programs and patches at a later time/day – Windows 7/Vista

• Installing a Printer from an IP Address
  • Windows XP
  • Windows 7
• Installing a Printer from a Print Queue
  • Windows XP
  • Windows 7
• Installing a Printer By Clicking a Link